RAK LOGISTICS ISO 9001:2008 BUREAU VERITAS CERTIFIED
“There are many definitions of quality” says Mr Majed Zambaraji CEO CEO RAK Logistics, some define it as “conformance to requirements”; others called it “necessary survival”. A well-designed, effectively implemented ISO 9001:2008 Quality Management System will put your company on the Road to Quality.
We believe Quality means our service works as your customers expect. We will meet not only their stated requirements — we will meet more of their implied requirements, too.
“Effectively, as a service business, we do not produce anything physically; our product is our service quality” adds Mr Zambaraji, “Quality also means far fewer complaints and doing a better job of resolving those you do” .
Our Quality objectives form the center of our system and the heart of our company. Our DNA is our team work and motivation, combined with solid processes and metrics. The result? An improved company culture and a more professional staff!
ISO will also ensure RAK Logistics stays focused, and that’s quality auditing. As our processes improve, become more consistent, and we achieve our target objectives with greater regularity, we will see more tangible results. “Our process waste will decrease, for one, and speed of response will improve also”.
“Waste is money lost forever. Waste results from poor quality and inefficiency. Inefficiency results from variation and inconsistent processes. Reduce variation, improve consistency, and you’ll have less waste…and more money. It’s that simple!”
Mr Zambaraji concludes “RAK Logistics are glad to join the ISO 9001:2008 as truly a world wide standard for quality and in putting our company in this very select group.”
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